Wallet & Virtual Currency Terms

1. Overview

These Wallet & Virtual Currency Terms ("Wallet Terms") govern your use of Tamu coins and related wallet features on Tamu ("the Platform"). They supplement our Terms of Service, Privacy Policy, and EULA. By purchasing, earning, spending, or withdrawing Tamu coins, you agree to these Wallet Terms.

Tamu coins are a limited, revocable virtual currency for use within the Platform only. They are not legal tender, securities, or stored value outside Tamu, and have no cash value except as expressly described in the withdrawal sections below.

2. Definitions

• Tamu coins — virtual units credited to your wallet for in-app use and, where eligible, cash-out.
• Purchased coins — coins you buy with real money through approved payment methods.
• Bonus coins — promotional coins granted by Tamu (for example, referral rewards). Gift-only and not withdrawable.
• Earned coins — coins credited when you receive gifts or tips from other users (typically 70% of the gift value). Withdrawable at a reduced rate, subject to eligibility rules.
• Cash-out / payout — converting eligible coins to fiat currency paid to you, after identity verification and compliance review.
• Coin value — each Tamu coin has a fixed purchase and cash-out value of $0.10 USD (10 cents) for purchased coins. 1,000 coins = $100 USD.
• KYC — Know Your Customer identity verification required before any withdrawal.

3. How you acquire coins

You may receive Tamu coins through:

• Direct purchase — coin packs at a fixed rate of $0.10 per coin (1 coin = 10 cents; 1,000 coins = $100). Available packs: Starter (100 coins / $10), Popular (500 coins / $50), and Mega (1,000 coins / $100). The minimum purchase is $10 (100 coins). Purchases are processed via Stripe, Apple In-App Purchase, or Google Play Billing, depending on your region and device. Purchased coins are credited to your Purchased balance.
• Referrals — when someone joins Tamu using your referral code and completes signup, both you and the new member receive 10 bonus coins each. Each person may claim a referral reward only once. You cannot use your own code.
• Gifts and tips — when another user sends you a gift or tip, you receive 70% of the gift cost as earned coins. The remaining 30% is retained by Tamu as a platform fee and is not credited to any user wallet.
• Promotions — Tamu may grant bonus or earned coins through campaigns, creator programs, or venue programs. Additional rules may apply to specific promotions.

Tamu reserves the right to reverse, claw back, or adjust coin credits that result from payment failures, chargebacks, fraud, abuse, or technical error.

4. Coin types and spending rules

Your wallet displays three separate balances. Each type has different rules:

Spend order. When you send a gift or tip, coins are deducted in this order: Bonus → Earned → Purchased. For all other spends, coins are deducted: Earned → Purchased (bonus coins cannot be used).

Coins spent on gifts, tips, premium features, or other in-app purchases are generally non-refundable. See §11 for purchase refund rules.

5. Expiry

Bonus and earned coins are granted in time-limited lots. Each lot expires 183 days (approximately 6 months) after it is credited if not spent or withdrawn before that date. Expired coins are removed from your wallet with no compensation. Purchased coins never expire. Your wallet may show coins approaching expiry so you can use them in time.

6. Withdrawals and cash-out

Only purchased and earned coins may be converted to cash. Bonus coins cannot be withdrawn under any circumstances.

Standard coin value. Unless stated otherwise, 1 Tamu coin = $0.10 USD. This rate applies to coin pack purchases and to cash-out of purchased coins.

Conversion rates (cash-out).

• Purchased coins: 1 coin = $0.10 USD (10 coins = $1.00; 1,000 coins = $100.00) — full purchase value.
• Earned coins: 1 coin = $0.05 USD (20 coins = $1.00) — 50% cash-out rate.

Minimum payout. You must have at least $10.00 USD in total withdrawable value (equivalent to 100 purchased coins at full rate) before requesting a payout.

Earned-coin eligibility gate. To withdraw earned coins, your lifetime purchased coin total must be at least twice your current earned balance. The maximum earned coins you can cash out is the lesser of your earned balance and half your lifetime purchased total. This gate ensures earned value is tied to real economic activity on the Platform.

Payout amount. When you request a payout, Tamu debits all remaining purchased coins and up to the eligible earned cap in a single request. Partial selection of coin buckets is not supported.

Creator or venue account. Payout requests are processed through a creator or venue profile. You must apply for and maintain an eligible creator or venue account to request withdrawals.

Frequency. You may submit at most one payout request every 24 hours.

Reserve hold. Tamu may hold a reserve of up to 10% of the earned portion of a payout for 30 days to cover chargebacks, disputes, or compliance review. Reserve terms may vary by region or feature flag.

Manual review. Payouts may be held for manual review if any of the following apply: requested amount is $100 or more; your account is less than 30 days old; your fraud risk score exceeds our threshold; KYC is pending or incomplete; or other compliance flags are raised. Large requests ($500+) trigger additional internal alerts.

Payment method. Approved payouts are sent to the bank account or payment method linked to your verified creator/venue profile. Processing times vary by country and payment provider. Tamu is not responsible for delays caused by third- party payment processors or incorrect payout details you provide.

7. Identity verification (KYC)

Before any withdrawal, you must complete Know Your Customer (KYC) identity verification and receive approval from Tamu. Without approved KYC, your wallet may show a balance but you cannot cash out.

Required information includes:

• Legal full name (as shown on your government ID)
• Country of tax residence
• Government-issued photo ID — passport or national ID card (uploaded securely through the app)
• Tax identification number (PIN, TIN, or equivalent for your country)

Submissions are reviewed by Tamu's compliance team. Status may be pending, approved, or rejected. We may request re-upload of documents if images are unclear, expired, or inconsistent. Providing false, misleading, or third-party identity information is prohibited and may result in account termination and forfeiture of balances.

KYC data is processed in accordance with our Privacy Policy. We retain verification records as required by applicable law.

8. Anti-money laundering, fraud prevention & compliance

Tamu operates wallet and payout features subject to applicable anti-money laundering (AML), counter-terrorist financing (CTF), and sanctions laws. While Tamu is a social platform—not a bank—we maintain controls designed to detect and prevent financial crime, including:

• Mandatory KYC before any cash-out
• Transaction monitoring and velocity limits
• Automated and manual fraud risk scoring
• Review of high-value or unusual payout patterns
• Device fingerprinting and abuse signal detection
• Cooperation with law enforcement and regulators where legally required

Prohibited conduct includes, without limitation:

• Using Tamu to launder money or conceal illicit funds
• Self-tipping, circular gifting, or coordinated schemes to manufacture earned coins
• Using stolen payment methods or fraudulent chargebacks
• Operating multiple accounts to evade limits or abuse referrals
• Using VPNs, emulators, or bots to manipulate wallet activity
• Structuring transactions to avoid review thresholds
• Impersonating another person during KYC

Enforcement actions. If we detect suspicious activity, we may: freeze withdrawals; hold or reject payouts; suspend or terminate your account; reverse coin credits; report activity to financial intelligence units or law enforcement; and cooperate with payment processors on chargeback disputes. You will receive in-app notice where permitted by law.

Risk scores are calculated from signals such as account age, device count, rapid purchases, rapid withdrawal requests, chargeback history, circular gifting patterns, velocity spikes, and related indicators. High-risk accounts may be suspended or banned without prior notice.

9. Taxes and platform fees

Platform fee on gifts. When you receive a gift, 70% is credited to you as earned coins; Tamu retains 30% as a platform service fee at the time of the gift.

Payout invoice deductions. Creator payout invoices may reflect additional deductions including a platform fee (currently up to 30% of gross payout value) and tax withholding based on your country of residence. For example, creators in Kenya may be subject to a 5% withholding rate unless otherwise specified. Rates vary by jurisdiction and may change with notice.

Your tax responsibility. You are solely responsible for reporting and paying any income, VAT, or other taxes arising from coins you earn or withdraw. Tamu may issue tax documents or invoices where required by law. Consult a tax professional in your jurisdiction.

10. Referral program

Each user receives a unique referral code. When a new user signs up and claims your code:

• You receive 10 bonus coins
• The new user receives 10 bonus coins
• Each new user may claim only one referral code, ever
• Self-referrals and duplicate accounts are prohibited

Referral bonus coins are gift-only, expire after 6 months, and cannot be withdrawn. Tamu may modify referral reward amounts, caps, or eligibility at any time. Fraudulent referral activity will result in forfeiture of bonus coins and account action.

11. Purchases, refunds & chargebacks

Coin purchases and Tamu Plus subscriptions are processed through Stripe, Apple App Store, or Google Play. All sales are final except where refund rights are required by applicable consumer protection law.

If a coin purchase is refunded or charged back, Tamu will debit the corresponding purchased coins from your wallet. If your balance is insufficient, your account may be restricted until the deficit is resolved. Repeated chargebacks may result in permanent suspension.

Disputes for App Store or Play Store purchases must be directed through the respective platform's dispute process in addition to contacting support@tamu.social.

12. Account termination & forfeiture

If your account is suspended or terminated for violating our Terms, Community Guidelines, or these Wallet Terms, you forfeit the right to withdraw coins. Unused purchased, bonus, and earned coins may be voided without compensation, except where prohibited by law. Tamu may also freeze wallet activity during investigations and release or forfeit balances upon conclusion of a review.

13. Changes to these Wallet Terms

We may update these Wallet Terms to reflect changes in law, payment partners, coin economics, or Platform features. Material changes will be communicated through the app (including the legal acceptance gate), email, or an in-app notice. Continued use of wallet features after the effective date constitutes acceptance. If you do not agree, you must stop using wallet features and may request account deletion; withdrawal of eligible balances prior to termination remains subject to KYC and compliance review.

14. Contact

For wallet, payout, KYC, or compliance questions, contact legal@tamu.social or support@tamu.social. For privacy-related requests, see our Privacy Policy.